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Synclo for information technologyClose bigger deals and renew every contract.
Synclo CRM runs your pipeline from first demo to signed contract and connects it to projects, people and support, so you sell what your team can deliver, and renewals and upsells never slip.
USD 2.3M
- Data platformUSD 640KUpsell: +40 seats
- Managed SOCUSD 410KHealthy
- ERP supportUSD 280KUsage down 30%
- Cloud migrationUSD 220KChampion left
Alci summarised the discovery call and drafted next steps for the cloud migration.
POC succeeded. Alci built the proposal from the scope and resource plan.
Helpdesk outsourcing signed. Alci created the project and onboarding tasks.
Built for every kind of information technology business.
Software companies, IT services firms, MSPs and system integrators.
Synclo in one sentence. One subscription that runs sales, people, finance, projects, service, supply and learning, with Alci, an AI colleague that reads your data and handles the routine work.
See a working day with Synclo →Software companies
Pipeline, subscriptions, renewals and customer health.
IT services and consultancies
Projects, people, billable hours and repeat clients.
Managed service providers
Contracts, SLAs, tickets and recurring revenue.
System integrators and resellers
Vendor deals, licences, projects and renewals.
Why growth stalls in information technology.
The same pressures appear in almost every information technology business we meet, in the boardroom and on the front line.
Deals stay "80% likely" for months.
Sales closes projects that delivery cannot staff for weeks.
Contracts auto-expire or renew without any upsell conversation.
“I update the CRM on Friday night from memory.”
“I hear about a deal when the kickoff is tomorrow.”
“Our forecast changes every week.”
The same week, told twice.
First the way it usually goes, then with Synclo on the team. Same work, same people — watch the number.
How Synclo drives growth in information technology.
Five capabilities, each shown with an example of Alci at work.
A pipeline that tells the truth
Alci reads emails, meetings and activity to show which deals are really moving.
In practiceAlci warns that a USD 420K deal has had no customer reply in 21 days despite being at 80%.
Meeting notes to next steps, automatically
Calls and meetings are summarised into notes, risks and tasks on the deal.
In practiceAfter a discovery call, the summary, buying committee and next steps are on the deal before the AE hangs up.
Sell what you can staff
Proposals check skills and availability in your team before committing dates.
In practiceAlci shows that two senior data engineers free up in March, so the proposal starts on 10 March.
Renewals and upsell on autopilot
Usage, support tickets and contract dates drive renewal plays 120 days ahead.
In practiceA client's support tickets dropped and usage doubled. Alci suggests an upsell to the premium tier at renewal.
Partner and marketplace deals
Track vendor partnerships, deal registrations and marketplace listings.
In practiceAlci reminds you to register a Microsoft deal before submitting the proposal.
Who is free, who is booked, and what is sold
Sales sees real team availability before committing a start date.
If the data platform deal closes, data engineering is over capacity in week 4. Alci suggests a 10 March start.
A working day in information technology, with Synclo.
Five moments from an ordinary day. On the left, how it usually goes. On the right, the same moment with Synclo.
- 08:15Account executive
Updates the CRM before the pipeline call.
Pipeline updates itself from emails and meetings; Alci flags deals going quiet.
- 10:00Delivery manager
Asks around to find who is free.
Staffs the project from live availability and skills.
- 12:30Support lead
Learns about an SLA breach from the client.
Gets an alert while there is still time, with the ticket routed to the right engineer.
- 15:30Customer success
Finds a renewal two weeks before it lapses.
Works from Alci's 90-day renewal list, with usage and risk for each client.
- 18:00CEO
Waits for finance to calculate recurring revenue.
Asks Alci for this month's bookings, renewals and utilisation.
Alci at work in information technology.
Pick a request, or type your own. This is what your team sees in Synclo.
Demo with sample company data.
Spend meetings on decisions, not status updates.
Alci prepares the numbers before anyone walks in, answers questions live, and turns decisions into tasks.
Before
- Alci scores each deal on real activity and flags forecast changes since last week.
During
- Leaders discuss only slipping deals and staffing conflicts.
After
- Commit numbers update and actions go to AEs automatically.
The forecast call becomes a 30-minute risk review instead of a two-hour recital.
Also: Weekly delivery and resourcing call
- Projects at risk of missing milestones
- Bench and upcoming availability by skill
- Deals likely to close in the next 30 days
- Client tickets breaching SLA
- 07:00Pack ready
Alci scores each deal on real activity and flags forecast changes since last week.
- 09:05Question in the room
“Which deals are stalled?”
- 09:06Alci answers
5 deals worth USD 1.1M have had no customer activity for 14+ days. The data platform POC is the biggest risk.
- 09:20Decisions captured
Commit numbers update and actions go to AEs automatically.
One platform for the entire information technology operation.
Sales is only the start. All eight modules and Alci share the same data, under one subscription.
- Leads, proposals and contracts for services
- Pipeline from proposal to project start
- Renewals and recurring revenue
- Agile and structured delivery
- Milestones, resources and timelines
- AI progress monitoring
- Internal IT, access and infrastructure requests
- Bugs and client tickets with SLAs
- AI routing and prioritisation
- Revenue by service, project and client
- Subscriptions, payments and forecasting
- Budget control
- Development, QA and support teams
- Allocation, performance and payroll
- Leave and schedules
- IT assets, devices and licences
- Hardware and software procurement
- Vendor coordination
- Answers questions from your live data
- Runs routine work by command
- Learns your patterns and handles repeat cases
Connects to the systems you already rely on.
Keep what works. Synclo connects to it, brings the data into one view, and lets Alci act on it.
Work tools
Delivery
Sales
Moving from
Connections run through Synclo integrations, file imports and our open API. Tell us what you use and we will confirm exactly how each one connects before you start.
From your files to a running company, in days.
How a information technology business moves onto Synclo. No consultants, no long project, and nothing changes until you are ready.
- Day 1
Share what you have
Upload your existing spreadsheets or connect your current system: your CRM export, contract and licence list, timesheets, project list and ticket history.
- Within days
Synclo sets itself up
Modules are arranged around your pipeline, contracts, projects, people, tickets and renewals. There is no consultant and no implementation project.
- First week
Your team starts working
People work in plain language and ask Alci when they are unsure, so there are no training courses to sit through.
- From then on
Alci takes on the routine
Alci learns how your team handles renewal reminders, timesheet chasers and ticket routing, and offers to take it over one approval at a time.
- All eight modules and Alci
- Set-up from your own files
- Connect SAP, Oracle or Dynamics first
- Updates and support included
- One price, agreed in writing
- A 14-day free trial, or a guided pilot